Help & questions

Help & Questions (FAQ)

How can I contact Wolfmarsh?

You can reach our support team through the contact form on our website or send an email to wolfmarshshoes@gmail.com.
For faster assistance, please include your order number and a brief description of your inquiry. Our team responds as quickly as possible during business hours.

Where do your orders ship from?

All orders are shipped from our local warehouses in Canada.
We do not use dropshipping, which allows us to offer faster delivery and better order reliability.

How long does delivery take?

Estimated delivery times are shown at checkout, usually within 5-7 business days.
If your order is not delivered within the stated timeframe, we will refund 50% of the shipping cost as compensation.

Do you offer free returns and exchanges?

Yes. We offer free returns and exchanges on eligible items.

Returned items must be unused, in original condition, and include all original packaging. Once received and inspected, refunds or exchanges will be processed promptly.

How do I start a return or exchange?

Simply contact our support team with your order number and reason for return or exchange.
We’ll guide you through the process step by step.

Is there a warranty on your footwear?

Yes. All Wolfmarsh footwear comes with a 2-month sole warranty.

If the outsole fails under normal use within this period, we will take care of it. No unnecessary complications.

What types of footwear do you sell?

We specialize in:

  • Snow boots

  • Tactical & combat boots

  • Safety & work boots

Our products are designed for harsh conditions and real-world use, especially in Canadian environments.

Do you sell wholesale or in bulk?

Yes. We support both retail and wholesale customers.

If you are interested in bulk purchases or long-term cooperation, please contact us with your requirements and our team will assist you.

Why are your prices more affordable than some other brands?

Because of our background in international sourcing and supply chain management, we work directly with manufacturers and manage our own inventory.

This allows us to eliminate unnecessary middlemen and brand markups, offering better value without sacrificing quality.

Who will I be speaking with if I contact support?

You’ll be speaking with a real Wolfmarsh team member, not an automated system or third-party service.

Our support team has direct access to inventory and order information and is empowered to help resolve issues.