Return policy

Return & Exchange Policy

At Wolfmarsh, we want every customer to shop with confidence. If something isn’t right, we’re here to make it right.

Free Returns & Exchanges

We offer free returns and exchanges on eligible items.

If you are not fully satisfied with your purchase, you may request a return or exchange within the applicable return period, provided that:

  • The item is unused and in its original condition

  • All original packaging is included

  • The return request is approved by our support team

Once your return is received and inspected, we will process your refund or exchange promptly.

Delivery Time Guarantee

We understand that timely delivery matters.

If your order is not delivered within the estimated delivery timeframe stated at checkout, we will refund 50% of the shipping cost as compensation.

This guarantee applies to delays caused during transit and reflects our commitment to fair and transparent service.

How to Start a Return

To initiate a return or exchange, please contact our customer support team with:

  • Your order number

  • The reason for return or exchange

Our team will guide you through the process and provide clear next steps.

Our Commitment

We don’t believe in complicated policies or hidden conditions.
Our return policy is designed to be fair, simple, and customer-focused — because trust is earned through action, not fine print.